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verification_rejectednotifications for each KYC level and add-on that you have requested initially and they can come in any order. Given the client requested
basicKYC level with
livenessadd-on, for example, we will send 2 notifications of the same type with different values (
liveness) provided in a
levelfield. Available values are described in the KYC levels section.
Once the user is approved, the partner can get notified about the user verification process being successfully completed. Upon getting
verification_approvednotification, the partner can use specified user access token and retrieve the latest information about the user and/or perform its business logic.
When the user fails verification for the selected level, the partner can get a webhook notification about the rejection. This can be caused by fake or expired documents, refusal to provide proof documents for certain validations, inability to pass liveness check, etc. Fractal does not disclose the exact reason for rejection via the webhook call. Upon getting
verification_rejectednotification, the partner should mark the user internally as failed to pass the verification.