Fractal ID documentation
Production client dashboardStaging client dashboard
  • Introduction
  • Getting started
  • KYC levels
  • OAuth 2.0 scopes
  • Production and staging URLs
  • Client dashboard
  • Migration to Kraken
  • User integration
    • User authorization
    • User information retrieval
    • Webhooks
      • Available notifications
      • Delivery
      • Securing webhooks
    • Mobile app integration
    • Embedded Journey Iframe
  • Back-office integration
    • Client authorization
    • Application statistics
  • Legacy Integrations
    • Fractal Credentials API
  • Troubleshooting
    • Common issues
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  1. Troubleshooting

Common issues

PreviousFractal Credentials API

Last updated 5 months ago

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You are missing an access token for a user

Ensure your application is for users. Then .

You can send the user through authorization again as many times as you like. They will be transparently redirected to the redirection URL you set, provided they had authorized your application previously. Otherwise, they will be shown the authorization screen for your app and requested scopes.

Note that the user may have to log back in to Fractal.

correctly using the code parameter to obtain an access token
send the user your authorization link